**Refund, Return & Exchange Policy – Vinita Puja Mart**

Effective Date: 25 March 2026

 

1. General Policy

* Vinita Puja Mart deals in religious and FMCG products.

* Customers are requested to read product descriptions carefully before placing an order.

* By placing an order, the customer agrees to this policy.

 

2. Strictly Non-Refundable & Non-Returnable Items

 

The following product categories are **not eligible for return, exchange, or refund under any circumstances**:

* Food & FMCG Products

* Oil & Ghee

* Incense Sticks (Agarbatti, Dhoop, Camphor, etc.)

* Hawan Samagri & Herbs

* All Puja Items & Puja Kits

* Opened or Used Religious Products

 

**Reason:**

* Hygiene concerns

* Religious sensitivity and purity

* Consumable nature of products

 

3. Exchange Only Policy (No Refund)

 

The following categories are eligible for **exchange only (refund is not applicable)**:

 

* Clothing (Dhoti, Saree, Vastra, Chunari, etc.)

* Brass / Copper / Metal Items (Utensils, Idols, etc.)

 

**Exchange Conditions:**

 

* Request must be raised within **3 days of delivery**

* Product must be unused and in original condition

* Original packaging and invoice are required

* Exchange is subject to stock availability

 

4. Damaged / Wrong Product Policy

 

If you receive:

* A damaged product

* A wrong item

* A defective product

 

You must:

* Report the issue within **48 hours of delivery**

* Provide clear photos or an unboxing video as proof

 

**Resolution:**

 

* Replacement (preferred), or

* Exchange (if replacement is not available)

 

5. Return Shipping Policy

 

* For exchange requests, return shipping charges will be borne by the customer

* If the issue is due to our error (wrong/damaged product), we will bear the shipping cost

* The customer must ensure proper packaging while returning the product

 

6. Exchange Processing Time

 

* Exchange will be processed within **5–7 working days** after receiving and inspecting the product

* Delivery time for the exchanged product may vary based on location

 

7. Order Cancellation Policy

 

* Orders can be cancelled **only before dispatch**

* Once the order is shipped, cancellation is not allowed.

* If cancelled before dispatch, refund (if applicable) will be processed after deducting payment gateway/processing charges.

 

8. Important Conditions

 

* Used or customer-damaged products will not be accepted

* Claims without proper proof will not be considered

* Festival items, customized products, and special puja items are non-returnable

 

9. Contact Details

 

For any return or exchange requests:

* Website: https://vinitapujamart.com

* Phone / WhatsApp: +91-9263041035

* Email: mailto:vinitapujamart@gmail.com

 

10. Non-Acceptance Conditions

Returns/exchanges will not be accepted if:

• Product is used, damaged, or altered by the customer
• Original packaging or invoice is missing
• Request is made beyond the specified timeline
• Product falls under non-returnable categories

11. Exchange & Replacement Conditions

• Exchange or replacement will be accepted only if a valid proof is provided:
  • A single-shot unboxing video clearly showing the opening of the package, or
  • Clear photos of the defective/damaged product
• The unboxing video must:
  • Be continuous (no cuts or edits)
  • Clearly show the sealed package and product condition
• For defective or damaged items:
  • The customer must first report the issue immediately via:
    • WhatsApp, or
    • Email
• The complaint should include:
  • Order details
  • Photo or video proof
• After receiving your complaint:
  • Our team will review the issue
  • We will contact you promptly
  • A suitable resolution (exchange/replacement) will be provided
• Note: Requests without proper proof (video/photos) may not be accepted

 

 

12. Limitation of Liability

Vinita Puja Mart shall not be liable for:

• Indirect or consequential losses
• Delays caused by courier or external logistics partners
• Misuse or improper handling of products by customers

 

13. Governing Law & Jurisdiction

• This policy shall be governed by the laws of India
• Any disputes shall be subject to the jurisdiction of courts located in Jamshedpur, Jharkhand.

 

 

 

Final Agreement

 

By placing an order on our website, you confirm that you have read, understood, and agreed to this Refund, Return & Exchange Policy.